Empresa

GB Advisors

Descripción de la Empresa

GB Advisors es una empresa líder en soluciones de software consagrada a la asesoría e implantación de soluciones para ITSM y Seguridad Digital, con clientes satisfechos en América Latina, el Caribe y los Estados Unidos. GB Advisors es socio comercial y da respaldo a una amplia gama de soluciones líderes en software que incluyen Gestión de Servicios de TI, Gestión de Operaciones de TI, Evaluación del Riesgo y la Vulnerabilidad, SIEM y Gestión de Clientes.

Estado

Distrito Capital

Localidad

Caracas

Tipo de Contratación

Desde su Casa

Descripción de la Plaza

Resolution of Internal and Customer Support Tickets and SSI, also execute technical support area activities.

Provide Information Technology Service Management (ITSM) and IT Security (ITSEC) knowledge and expertise to government customers and clients in support of the GB Advisors service management environment.
Channel technical support tickets requested by the customer to the supplier associated with incidents related to the product purchased by the customer, whose validity is in accordance with the duration of the license or subscription.
Demonstrate ability to document processes, procedures, service levels agreements, critical success factors, performance work instructions, and process workflow.
Attend SSI (Software Services Insurance) tickets at the client's request by email xxxxxxxxxx@xxxxxxx.xxx according to SLA defined and criticality of cases.

Educational level
Bachelor’s degree in Information Technology and Information Security, or in a related field.

Experience
2+ years of experience in similar positions.

English level
Advanced

Mínimo Nivel Académico Requerido

Universidad Completa

Mínimo Nivel de Inglés Requerido

Avanzado

Mínima Experiencia Laboral Requerida

2 años